Shipping policy

Shipping Policy (UK)

This Shipping Policy applies to orders placed with Nelson’s Treats via our website.

1) Delivery services

We ship orders using Royal Mail or DPD. All orders are sent using a tracked service.

2) Shipping destinations

We currently ship within the UK (unless otherwise stated on our website at checkout).

3) Order processing and dispatch

  • Orders are processed and prepared for dispatch as quickly as possible.

  • Dispatch times may vary during busy periods, seasonal launches, or promotions.

  • If you have a time-sensitive order (for example, a birthday), please contact us before ordering and we’ll do our best to advise.

4) Tracking

  • Once your order has been dispatched, you will receive tracking details (where available) via email or through your order confirmation/shipping notification.

  • Please allow time for tracking to update after dispatch.

5) Delivery times

Estimated delivery times are shown at checkout and/or in your shipping confirmation. These are estimates, not guarantees.

6) Shipping costs

Shipping costs are calculated at checkout and will be shown before you complete your purchase.

7) Delivery address responsibility

Please check your delivery address carefully at checkout.

  • If an address is entered incorrectly and the parcel is returned to us, we may need to charge for re-delivery.

  • If a parcel is delivered to the address provided, we may not be able to replace or refund the order.

8) Missed deliveries and safe places

If your courier offers options such as a safe place or delivery instructions, you are responsible for any instructions you provide to the courier.

9) Lost, delayed, or damaged parcels

If your order is delayed, missing, or arrives damaged, please contact us as soon as possible.

To help us investigate quickly, please provide:

  • Your order number

  • The delivery address

  • Any tracking information

  • Photos of damage (if applicable), including outer packaging

We will work with Royal Mail/DPD to investigate and, where appropriate, arrange a replacement or refund in line with your consumer rights.

10) Contact

For shipping questions, please contact us via our website contact page: